Live Shipping Arrival Guarantee


The fish are guaranteed to arrive healthy and alive when you (or your representative) are present to take delivery from the mail carrier on the first delivery attempt. Endlers are amazingly hardy, so shipping fatalities / dead on arrival (DOA) are rare. However, in the unlikely event of a DOA fish, for the Live Arrival Guarantee to be valid, please email The Endler Shop details of the situation with clear digital photos within an hour of delivery and a refund for losses will be issued. Details of the necessary photos will be in the shipping & tracking notification we send when the package ships.

Young adult fish (5-8weeks old) are usually shipped which are robust, reducing possible impacts from shipping. The 5-8 week old males & females are at breeding age or are within 1-2 weeks of breeding. Also, non gravid females are likely not gravid due to age, so are not guaranteed as not gravid. Gravid females are usually within 1-2 weeks of dropping fry.

 


Shipping Details




Acclimating Your Fish & Plants


Once your fish arrive, you'll need to acclimate them to their new tank's water parameters. The best method to acclimate your fish is the Drip Acclimation Method (see below). Once they have been acclimated and introduced into your tank, please feed asap, since in preparation for shipping, they are not fed for 1 day. With shipping time, this can be 2-4 days of no food.


Please note, shipping will blanch males a bit and both sexes may initially only pick at their food. This is pretty usual for about a week or so. After they have fully acclimated to their new environment, the males will display full color and feeding will be vigorous. Keeping them on a regular schedule (light, feeding, etc..) also helps in quick acclimation.


The Drip Acclimation Method: The concept is to drip the existing water from the tank the fish will live in, into a container with the new fish (and the water the fish came in). This allows the water chemistry to slowly change, reducing shock and fatalities. Directions: 

 

Here is a more detailed description, using water directly from the tank instead of a separate container: eHow - How To Aclimate New Fish